2. All artwork is to be in digital format supplied by email or if over 5MB CD. All fonts should be converted to curves/outlines & a list of font names supplied. All colours should be supplied with pms numbers to ensure we print as close to possible the colour you require - please be aware it can sometimes be impossible to obtain 100% match as all materials print differently.
3. A hard copy print out should be supplied of faxed to ensure nothing has corrupted with the file supplied.
4. Preferred files are EPS & PDF. These files are acceptable providing they are editable. JPEG images are generally not acceptable unless four colour process work or digital printing is required. Word, Excel or Powerpoint are NOT acceptable.
5. It is the customers responsibility that artwork does not breach copyright.
6. No artwork charge applies providing there is no additional editing, resizing or any other work that needs to be done to files.
7. 30% deposit is required before orders will be processed.
8. Payment is strictly C.O.D. unless prior arrangements have been made goods will not leave our premises without being paid in full.
9. Hann Print accepts cheques, cash, direct deposits only. We must have confirmation of direct deposits before goods will be released.
10. Screens remain Han Prints property, customer pays for preparation only. All repeat orders incur a resetup fee. All customer files/records/artwork/screens will be destroyed after 5 years of no use.
11. When printing onto supplied items all care is taken but no responsibility.
12. Hann Print is happy to accomodate urgent orders, but extraordinary expenses will be passed on, and a surcharge will apply.
13. No cancellation of orders will be accepted once production has began.
14. 2% overrun or underrun is considered fulfillment on all orders.
15. Due to goods being individualised they will not be accepted for return unless prior authorisation is obtained.
16. Small orders will attract a handling fee.
17. Packing & unpacking of goods (ie. shirts individually wrapped in plastic, golf balls in individual boxes) willl attract a fee.
